Your Reliable Courier Partner
Frequently Asked Questions
Discover answers to your shipping queries here. Our FAQ section covers everything from tracking to services we offer.
Frequently Asked Questions
Your questions answered quickly and easily.
We provide comprehensive courier services including local and international shipping, logistics solutions, and parcel tracking to ensure your goods arrive safely and on time.
You can track your parcel through our online tracking system by entering your tracking number. This allows you to see real-time updates on your delivery status.
Delivery times vary based on the destination and selected service, but we strive to ensure timely deliveries, typically ranging from same-day to a few days for international shipments.
Yes, you can update your delivery address before the parcel is dispatched. Please contact customer service as soon as possible for assistance with this change.
If your parcel arrives damaged, please contact our customer support team immediately. We will guide you through the claims process and ensure you are properly compensated.
Need answers to other questions?
If you still have questions, feel free to reach out to our support team. We’re here to help with any inquiries you may have regarding our services or your shipments.
Shipping Questions
Get clear answers about your shipping needs.
Shipping times vary based on the destination and the shipping method selected. Generally, domestic deliveries take 1-5 business days, while international shipping can take up to 2-4 weeks. We encourage checking your tracking details for the most accurate information.
Yes, we provide international shipping services to many countries around the world. Please check our service area map for details on availability and rates specific to your location.
You can track your shipment using the tracking number provided in your confirmation email. Visit our tracking page and enter the number for real-time updates on your delivery’s status.
Yes, you can change your shipping address before your order is processed. Please contact our customer service team as soon as possible for assistance with modifications.
If your package does not arrive within the expected timeframe, please reach out to us. We will help you track it down or initiate a claim if necessary.
Shipping costs depend on the weight, size, and destination of your package. You can estimate your shipping costs using our pricing calculator available on our website.
Yes, we offer weekend delivery options in select areas. Check our scheduling tool or consult with our customer service for availability in your region.
Absolutely! You can schedule a package pickup through our online portal or by contacting customer service. We’ll handle the rest from there.
Delays may occur due to weather, customs holds, or other unforeseen factors. Please allow an extra few days, and if your shipment is still missing, get in touch with us for further assistance.
Yes, certain items are restricted or prohibited from shipping. We recommend checking our shipping guidelines to ensure compliance before sending your package.
Make sure your items are securely packed to prevent damage. Use appropriate materials, and label the package clearly with the recipient’s information to ensure smooth handling.
We accept various payment methods including credit cards, PayPal, and bank transfers. Select your preferred option at checkout for convenience.
Need more information?
If you have further questions, we’re here to help.
We’re here to help you.
If you have further questions or need assistance, please reach out to us. Our team is dedicated to helping you every step of the way.
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